Frequently Asked Questions

What are your office hours?

Monday – Friday 8:00 – 4:00

Saturday  9:00 – Noon

Sunday    Closed – Except for emergencies only

What if I need service after hours?

Call and we can set up an appointment.

Do I need to make an appointment?

Yes

Where is the cremation performed?

Everything is taken care of at our privately owned and operated facility.

Can I see your facility?

Yes.  We would be glad to set up an appointment for a tour.

How do you guarantee I will get my pets remains?

We have several different ways we track each beloved companion.  We urge all of our customer’s to call and we can explain the entire cremation process to them.

Do you offer family viewings?

Yes.  Private Cremations Only – By Appointment

What do you do with the remains when the owner does not want them?

They are put back to where they came from; the Earth, by an Illinois EPA State licensed facility.

Does your facility have all of the necessary permits and licenses needed to cremate animals?

Yes.  Pets At Peace Crematory is fully permitted and licensed by the Illinois EPA Bureau of Air and Bureau of Land.  Copies of these permits are available upon request.